Applying for a job at Tesco? Congrats! Tesco is a great place to work, but before you can start stocking shelves or ringing up tills, you’ll need to pass the interview.
Don’t worry, we’re here to help. In this post, we’ll run through the top 7 Tesco interview questions and give you some example answers along with a few tips to help you come up with your own responses. Let’s start:
Top 7 Tesco Interview Questions and Answers
1. Tell me about a time when you provided excellent customer service.
Example Answer: I remember one time when I was working at the grocery store and a customer came up to me with a problem.
Apparently, she had bought a container of yogurt that was already expired. She was very upset and demanded a refund. I could tell that she was really angry, so I tried my best to stay calm and listen to her issue. Then, I took the yogurt back to customer service and got her a full refund.
Afterwards, she told me that she appreciated my polite and professional attitude. She said that I had made a difficult situation much easier to deal with. That made me feel really good, and it’s something that I always strive for in my interactions with customers.
Tip: When answering this question, try to focus on specific examples of how you handled a difficult customer situation. Make sure to mention the positive outcome that resulted from your actions as well.
Also, be sure to highlight any customer service skills you used such as active listening or problem-solving. This will demonstrate that you have the necessary skills for a customer-facing role.
2. What do you think it takes to be successful in customer-facing roles?
Example Answer: I believe that people who work in customer service need to have certain skills in order to be successful.
For example, they need to be patient, friendly, and able to handle difficult situations calmly.
They also need to be able to think on their feet and come up with solutions quickly. Most importantly, they need to be able to deal with challenging people in a polite and professional manner.
Tip: This is a great opportunity for you to highlight your customer service skills. When answering this question, try to focus on qualities that would make someone successful in any customer-facing role – not just at Tesco.
3. What do you think are the most important qualities for success in any job?
Example Answer: I believe that there are a number of qualities that are important for success in any job. First and foremost, it is important to be reliable and punctual.
Employees who can be counted on to show up on time and complete their work in a timely manner are invaluable to any employer.
Additionally, it is important to have a good work ethic and be willing to put in the extra effort when needed.
Employees who are constantly looking for ways to improve their skills and contribute to the company are typically the most successful.
Finally, it is important to be able to work well with others. Employees who can effectively communicate and collaborate with their coworkers are typically more successful than those who prefer to work alone.
These are just a few of the many qualities I believe are important for success in any job.
Tip: This is a bit of a trick question – Tesco is trying to assess whether or not you have qualities that would make you successful not only in “this” job but in any job. Be sure to focus on qualities that would make you successful across all industries, not just customer service.
4. What do you know about Tesco?
Example Answer: Tesco is one of the largest retailers in the UK and has been providing customers with quality goods for over 90 years.
It has a wide variety of products, ranging from food to clothing, electronics and more. They are committed to offering their customers great value and excellent customer service.
Tesco also takes pride in its commitment to sustainability, investing in renewable energy sources and reducing its carbon footprint. They’re dedicated to giving back to the community, offering donations and volunteering opportunities for their staff.
Tip: Do your research before the interview! This question will show whether or not you’ve taken the time to learn about Tesco and what they stand for as a company.
When answering this question, try to focus on what attracted you to Tesco in the first place. For example, maybe you were drawn to their commitment to sustainability or their dedication to providing excellent customer service.
5. Why should we hire you?
Example Answer: I am an experienced customer service professional who is committed to providing high-quality service and building strong relationships with customers.
I have excellent problem-solving skills, am a fast learner and work well both independently and as part of a team.
I always strive for excellence in my work and take pride in the positive feedback from my customers. In addition to my customer service experience, I also have an in-depth understanding of Tesco and its values.
I am passionate about the company’s commitment to sustainability and would love to be part of a team that is focused on providing excellent customer service and giving back to the community.
Tip: This is a great opportunity for you to highlight the skills and qualities that make you uniquely qualified for this position.
Showcase your experience, knowledge of Tesco and your ability to work as part of a team. Talk about why you’re passionate about working with Tesco, and how your values align with their mission and goals.
6. Why do you want to work at Tesco?
Example Answer: I have always been passionate about providing great customer service and I believe that Tesco shares this same value. Your company also has a strong reputation for investing in employee development, which is something that I value in an employer.
Additionally, as someone who enjoys working in a fast-paced environment, I am drawn to the opportunities for growth and advancement within Tesco.
I am confident that I can bring my customer service skills and enthusiasm to the team at Tesco and make a positive impact on both customers and colleagues.
Tip: When answering this question, it’s important to show your enthusiasm for the company and explain why you are specifically interested in working at Tesco.
This can include mentioning the company’s values, culture, reputation, or any personal experiences that have influenced your desire to work for Tesco.
7. How would you handle a dissatisfied customer?
Example Answer: Firstly, I would apologize for any inconvenience caused and listen attentively to their concerns. By remaining calm and composed, I can effectively understand the root cause of their dissatisfaction.
I would then explore possible solutions to their problem and take necessary actions to rectify the situation.
If I can’t solve the issue immediately, I would assure them that I would escalate the matter to the appropriate department or supervisor and follow up until the situation is resolved to their satisfaction.
Tip: When answering this question, it’s crucial to show empathy and a customer-centric approach.
Tesco values its customers greatly, so demonstrating your commitment to excellent customer service, even in difficult situations, will be highly appreciated.
10 Questions to ask at the end of a Tesco job interview
As well as being able to answer interview questions, you’ll likely be asked if you have any questions for the interviewer as well. Here are some examples of good questions to ask at the end of a Tesco interview:
- How does your team work together to ensure customer satisfaction?
- What is the team like that I would be working with?
- What are the expectations for this position?
- How will my performance be evaluated in this role?
- How does Tesco measure success?
- What opportunities will be available for professional growth and development?
- What challenges should I expect in this role?
- What tips would you give to someone starting this job?
- How does the rota system work?
- What are the most important qualities you look for in a successful employee?
Remember, you don’t have to ask all of these questions – pick the ones that are most relevant based on your research and the job description.
The goal is to learn more about the position and demonstrate your interest in working with Tesco by asking thoughtful questions. Avoid asking any questions about salary, holidays or other benefits.
Summing up
Tesco really is a great place to work, and hopefully, these Tesco interview questions and answers will help you to prepare and ace your interview.
Remember to focus on the skills, qualities and experiences that make you uniquely qualified for this role, and do your research on Tesco before going into your interview. Good luck!
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